Director, Product Design



Full Time


5 days ago
CipherHealth has a duty to provide and maintain a workplace that is safe and free from health hazards. In addition, we have a customer base that holds the highest standards in promoting public health. To protect against infectious diseases, which may be mitigated through vaccinations, we have implemented a vaccination policy that applies to all employees. All employees must either:
  • establish that they have received the “designated vaccine(s)“; or 
  • obtain an approved exemption as an accommodation.

About Us

CipherHealth is an award-winning healthcare technology company that delivers a comprehensive portfolio of scalable and flexible patient engagement solutions for healthcare organizations to keep patients, staff, families and communities up to date and informed about their preventative, acute or elective care -- whether it is in a hospital, clinic, facility, at home or anywhere in between.

In this historic time, when the entire globe is facing a global healthcare crisis, CipherHealth is out in front helping hundreds of leading healthcare providers like UCSF, Johns Hopkins and University of Pennsylvania manage through this pandemic and beyond with solutions that enable them to deliver remarkable in-care experiences and impactful around-care engagement that empower patients and staff, reduce friction and waste, and drive best possible outcomes.

Director of Product Design

As the Director of Product Design you will grow and lead a Product Design team that engages in UX/UI design and user research. The Director will establish a design strategy and system for an end-to-end solution that encompasses different products and users for web-based and mobile applications. Leveraging human centered design and design thinking principles, you will offer a fresh, innovative design perspective that helps align cross-functional stakeholders and partners.


  • Elevate and inspire your team to reach their best potential by providing feedback, guidance, and mentorship
  • Collaborate closely with peers at the organization (including Product Management and Technology leaders) with a focus on shared strategic goals and improvements that drive positive impact for the team
  • Oversee design delivery for product features and new product development
  • Foster cross-functional collaboration with the wider organization to improve our products
  • Handle deadlines, ambiguous situations, and undefined product areas with a solutions-oriented mindset
  • Bring a human-centered design approach to solving for complex design problems in a large ecosystem with multiple user types
  • Establish and guide user research and analysis to ensure solutions are innovative yet usable, relevant yet unique.
  • Gather and evaluate user requirements in collaboration with product management and engineering
  • Illustrate design ideas using storyboards, process flows and sitemaps
  • Develop UI/UX mockups and prototypes that clearly illustrate function and feel as part of user testing and/or getting buy in from key stakeholders
  • Ability to understand and balance user goals with business strategy and technical feasibility.
  • Identify and troubleshoot UX challenges/issues (e.g. responsiveness)


  • At least 10 years of proven work experience as a UX Designer and Manager, including experience in user research, design system development, interaction design, and visual design for both web-based and mobile applications
  • Strong knowledge of and experience with design tools and software, i.e. Figma, InVision
  • Team player with strong communication and collaboration skills
  • Excellent time-management skills
  • Effective and efficient problem solver
  • Ability to successfully manage ambiguity tied to early phases of design

How We Invest In You

  • Compensation: Competitive/equitable salary, bonus or commissions, and equity
  • Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Weekly virtual yoga classes
  • Employee Assistance Program (EAP)
  • Adoption Assistance
  • Retirement: 401(k) at three months of employment — with a match upon enrollment!
  • Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
  • Recognition:
  • Generous Employee Referral Program - earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives - receive public kudos and gift cards from peers and managers
  • Culture:
  • CARE2 Values
  • Bi-Weekly All Hands Meetings
  • $30/employee monthly “Fundowment” for team bonding events
  • Employee Resource Groups such as Rainbow Room and BIPOC Group
  • Yearly donations to organizations that contribute to a more equitable world
  • Weekly Lunch & Learns and robust onboarding / training programs
  • Remote-first team: $50 per month reimbursement in your check for WFH expenses
  • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire
Apply to this job