Enterprise Delivery Manager (US)

Zinier

AI / ML

Full Time

Remote / United States

2 weeks ago

Who we are:

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.

What we are looking for:

If you get excited about onboarding, nurturing and growing enterprise clients; if you excel at converting code talk into business value discussions; if you obsess of bringing structure ot a chaotic world of enterprise project;; if you want to grow your career in a venture-funded Silicon Valley tech company - you have come to the right place. We would like to meet you.

We are looking for a top-notch Enterprise Delivery Manager who will be responsible for rolling out Zinier’s innovative Field Service Platforms to our enterprise customers worldwide. As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to deliver the solution on time and on budget to the customer.

What you can look forward to

  • Facilitate successful project definition, planning, budgeting, scheduling, and resourcing in a client facing enterprise environments
  • Manage projects within scope, quality, time, and cost constraints, and ensure any changes are documented and approved through a change control process
  • Create and execute project work plans and revise them as appropriate to meet changing needs and project demands
  • Manage expectations with clients on delivery timeline and schedules
  • Work with client business and IT stakeholders to accelerate time to value on implementation projects
  • Work with diverse stakeholders such as Solution Architects, India development teams to ensure on time launch of projects
  • Liaise with Support engineers to ensure client tickets are resolved in a timely manner
  • Understand Zinier products in order to influence product development plans and schedules
  • Collaborate with Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business

What you’ll bring to the role:

  • 5-8 years of software integration project experience in technology or Software as a Service (SaaS) industries.
  • Track record of success delivering complex, cross-functional projects with mid market to enterprise customers
  • Drive customer discussions in key areas such as customer journey mapping, requirements management, acceptance testing to launch leveraging other team members such as solution architects, engineers as needed.
  • Regular solution demos and be comfortable responding to high level technical and functional questions
  • Experience with Agile software development methodologies
  • Detail oriented and comfortable planning and tracking projects via Smartsheets, Jira or other modern project management tools
  • Communication and comprehension of technical issues when working with the customer and our engineering teams
  • Comfortable multitasking on several simultaneous projects
  • Strong interpersonal and written and communication skills
  • Open and highly collaborative mentality.
  • Travel to customer sites 10-20% of the time once Covid restrictions are lifted
  • Experience working in a start-up or entrepreneurial environment is highly desirable
  • Hunger, Hustle, Honesty, Humility
Apply to this job