Renewals Manager

Webflow

SaaS / Cloud Services

Full Time

Remote

1 week ago

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. 

We’re looking for a Renewals Manager to help manage the ongoing contractual relationships and success of Webflow’s Enterprise customers.  You’ll be responsible for managing renewal contract negotiations with customers, driving expansion and multi-year deals, forecast retention amongst accounts, strategizing with leadership on how to improve retention outcomes, and working directly with our product team to deliver customer feedback.

About the role 

  • Location: San Francisco HQ or US remote
  • Type: Full-time

As a Renewals Manager, you’ll … 

  • Manage the subscription renewal process with Webflow’s Enterprise clients to maintain service and retain revenue. 
  • Develop and execute negotiation strategies that create win/win outcomes by improving contract value while enhancing the customer relationship. 
  • Collaborate with the Customer Success team to understand the customers goals, issues, and key factors related to their contract renewal. 
  • Forecast renewal likelihood amongst your Enterprise book of business.
  • Build and suggest improvements to our current renewals process. 

That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly.

About you 

You’ll thrive as (a) Renewals Manager if you have:

  • At least 5+ years of Renewals, Customer Success or Account Management experience, with a SaaS company or digital marketing agency. 
  • Strong verbal and written communication skills: able to present complex pricing and contractual language in an accessible and engaging way to both internal and external stakeholders, including executive level conversations with customers. 
  • Comfort pushing back on difficult customer requests, while using negotiation skills to get to a win/win outcome.
  • Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Webflow’s financial impact on the customer’s business.
  • Great people skills: genuine, warm, curious, engaging, conversational, friendly, empathetic, and caring. 
  • Excellent organizational, note taking, project management, and time management skills.
  • Familiarity and experience with Salesforce preferred, but not required. 

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

About us 

At Webflow, we believe that what we’re doing doesn’t define our success -- so we focus on our “why” and “how”: 


Our Mission

To empower everyone to create for the web -- and lead impactful, fulfilling lives while we do it. 


Our core behaviors (how we act)

  1. Earn customer trust
  2. Get it done, do it right 
  3. Practice candor with care
  4. Dream big, ship often 

Our commitments to you 

  • We’ll pay you! This is a full-time, salaried position that includes equity
  • We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
  • We offer flexible parental leave 
  • We provide remote employees with the equipment they need to create a great remote work environment 
  • We will offer you the support you need to help you grow as an impactful Renewals Manager and a human being 

Ready to apply?

If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive. However, as much as we wish we could interview everyone who submits an application, we cannot guarantee an interview or feedback due to the unprecedented volume of applications we are receiving today. We are rooting for you, and hope you do consider applying.

Note: You'll need valid U.S. work authorization to join us. (remove if you can hire international candidates

Please note that a background check and employment verification may be required for this position. If required, we may obtain one or more background screening reports about you, solely for employment purposes. If your application is selected, your Recruiter will provide additional context about our background check and employment verification process and will happily answer any questions you may have. (Include for Finance Dept, VP level, Security, IT, Infrastructure, SRE and People (POD) roles)

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